The reception office is open Monday to Friday from 8:30 AM to 5:00 PM. Venue hours may vary on weekdays and weekends depending on scheduled events.

Yes, Mercury Baypark offers ample free on-site parking. If you or your guests require overnight parking, approval from the team is required. Please note that overnight camping is strictly prohibited.

Yes, Mercury Baypark is fully accessible, with lifts providing access to all second-floor areas.

Yes, there are four electric vehicle charging stations available in Carpark A. You’ll need to bring your own charging cable, and the chargers operate on a pay-to-use basis. To access them, simply download the app listed on the charging port signage—everything you need to get set up will be there.

Bike stands are available at the main entrance of Mercury Arena.

Yes, complimentary Wi-Fi is available throughout the venue. All devices must accept the Terms & Conditions before connecting.

Yes, Mercury Baypark has a first aid room on-site. For medical assistance during an event, please contact a member of the Mercury Baypark team or visit reception. If you require safe syringe disposal facilities, please reach out to the team.

Bay Catering holds the sole catering rights for food and beverages at Mercury Baypark. Commercial food and drinks are not permitted, except for non-commercial, individually packed food for personal consumption.

For ticketed events, please refer to the event’s official ticketing provider and their event floor plan to locate your seating based on your ticket number.

For filming or photography inquiries, please contact the Marketing Team at marketing@bayvenues.co.nz.

If you are an existing customer seeking permission to film or take photos outside of your licensed tenancy, please contact your Event Planner.

Mercury Baypark adheres to strict health and safety guidelines. Your designated Event Planner will assist you with what is permitted and what is not at the venue. Open flames, glitter, party string, and helium balloons are not allowed unless you have written permission from the venue.

For recommendations, please reach out to your designated Event Planner.

As Mercury Baypark is a multi-venue space, you will only have exclusive use of the spaces (e.g., Lion Foundation Centre, Court 7, etc.) that have been booked and paid for in the venue hire agreement. Common areas such as arena foyers, parking spaces, corridors, toilets, etc., remain accessible to others unless exclusively booked, contracted, and paid for by the event promoter.

All event details, including audio visual, floorplans, catering, and the runsheet, etc must be locked in 10 working days before the event. This ensures everything is locked in, prepared and ready for a smooth event experience.

Mercury Baypark is a multi-functional venue, regularly hosting a variety of events including company meetings, AGMs, sporting events, conferences, and more. For further details or to discuss your event options, please reach out to our Sales Team:

Email: events@bayvenues.co.nz

Phone: 07 577 8560 (press 3)

Initial Planning & Booking – You will first work with our Event Sales team to determine the best space for your event, discuss pricing, and complete the venue hire agreement.

Confirmation – Once a signed contract is returned and the deposit is paid, you will be introduced to your designated event planner.

Event Planning – Your event planner will help finalise timings, catering, audio-visual requirements, floorplans, and other event details, all of which must be locked in 10 working days before the event.

Event Delivery – You will then be introduced to our Event Delivery team, who will be fully briefed on your event. They specialise in bringing your event to life on the day and will be there to support you from a venue operations standpoint.

Bay Audio Visual is the official technical provider for all events at Mercury Baypark. Please speak with your designated event planner, who can connect you with the Bay AV team.

AV equipment varies by venue space. Please talk to your event planner to discuss what is available for your specific event.

Yes. Bay AV can provide technical support for events, which must be booked in advance and is subject to additional costs.